Parent Portal

When requesting student records, documents, and/or transcripts, please do the following:

1. Submit a completed Student Records/Transcript Request Form to the Front Office or send via email to registrar@ics.edu.sg. Payment information can be found on the form.
2. Submit payment in the amount indicated on the form. Cash and cheque payments accepted. Cheques should be crossed and made payable to “International Community School (S) Ltd."
3. Ensure that there are no outstanding tuition and/or other fees payment. Documents will not be released unless all fees have been paid.
4. Questions can be directed to registrar@ics.edu.sg.

You will be notified when the documents are ready for collection. Please allow two (2) weeks for the request to be processed. We understand the urgency of some requests and will process as soon as possible. There may be an additional charge for such requests.

Official high school transcripts can be sent directly from ICS to colleges and universities through Parchment. This online delivery service provides official electronic transcripts quickly and securely to the schools of your choosing, and allows you to track the status of your order. To create a Parchment account, start here. If you need further assistance, please contact registrar@ics.edu.sg.

Letters of Recommendation are handled directly by the teacher or principal. Please contact your student's teacher or principal regarding letters of recommendation.

Student record / transcript REQUEST FORM

Enrolled ICS students intending to withdraw before the last day of the academic term should follow the guidelines given below:

1. Submit detailed withdrawal information in writing to the student Record Office or send via email to info@ics.edu.sg at least fourteen (14) days prior to the date of withdrawal.
2. Complete the Early Withdrawal Checklist Form ensuring that the guardian/parent(s) and student
   • Provide a forwarding address
   • Return the following, as applicable:
     • Laptop Computers
     • All textbooks
     • All library books
     • Student ID Card
     • Combination Lock
     • Payment of all tuition and other fees
     • Clear out all personal items from locker
3. Authorize:
   • ICS to transfer all the school records of my child to the next school upon an official request from the admitting school.
   • ICS to delete my child’s email account and data on the server with immediate effect.

ICS will release transcripts and/or a student’s records only after ALL the above items have been completed.

Additional Info:

Notice of withdrawal is required in writing to ICS.  Processing time for withdrawal requests is seven (7) days from receipt of written notice.

Students requesting withdrawal before the semester will be eligible for refund as outlined in the ICS refund policy.   Students requesting withdrawal during the semester are liable for full payment of all tuition fees with no refund of any fees for any portion of a semester.

ICS will release transcripts or a student’s records only after confirming with the business office that the student’s account is paid in full, technology is returned, and textbooks are returned.  If the student’s account is paid in full, records will be released and the transcript will be sent.  For current students, a copy of the student's last semester grades will also be sent.  If the account is not paid in full, no transcript or other written details regarding the student's academic record for the current or any previous semester will be released.

ICS may charge extra fees for multiple copies of report cards, diplomas, reference letters, transcripts, or other certificates. Students must pay for costs incurred in order to send transcripts or other documents by any courier other than regular mail.

For Student Pass holders:  the admissions office will cancel the Student Pass on the last day of attendance at school (or at the time of notice of withdrawal if the student is not returning to the school) and advise the Parents to collect the Certificate of Cancellation from the front office.  Students records and transcripts will not be released until the student pass has been returned. 

Student withdrawal / Clearance

Non-returnees are students who are not returning nor re-enrolling after the end of the school year. To enable the ICS office to process the release of student records, please:

1. Inform the Front Office of the decision to not return at least two (2) weeks before the last day of semester in writing or by email.
2. Complete the following checklist items:
   • Provide a forwarding address
   • Return the following, as applicable:
   • All textbooks
   • Laptop Computers
   • All library books
   • Student ID Card
   • Combination Lock
   • Payment of all tuition and other fees
   • Clear out all personal items from locker
3. Authorize:
   • ICS to transfer all the school records of my child to the next school upon an official request from the admitting school.
   • ICS to delete my child’s email account and data on the server with immediate effect.

ICS will release transcripts and/or a student’s records only after ALL the above items have been completed.

In certain circumstances ICS may recommend, or a parent may request, transfer of a student up or down a grade level from the enrolled grade.  This is applicable only to students in  junior kindergarten up to grade 8 students if:

• The student is not progressing at entry grade level

• The student is performing at a higher grade level than at enrollment

If the parent makes a request for a transfer, the principal and teacher will meet with the parents and inform the parents of their decision within 21 days. If the parent accepts the recommendation, a new contract will be issued.  Contract signing will serve as the parents acceptance of the transfer. Fee Protection Insurance will be updated as needed. If the parent does not accept the transfer recommendation, they will be refunded the full re-enrollment fee.  The refund will be processed within 7 days. 

• Recommendations are received from the parent to administration

• Students are given academic assessments

• Principals and teachers evaluate and make the necessary decision to transfer the student accordingly

• Parents are informed of the decision within 21 days

• Parents who accept the decision to sign a new student contract.  Fees and associated invoices are adjusted as needed. Parents who do not accept the decision are given a full refund of the re-enrollment fee.  

Contact the business office for more detailed step-by-step information